Terms of Use
Effective Date: October 6, 2026
Welcome to the website of The NICU Family Collective (“NFC,” “we,” “us,” or “our”). By accessing or using this website, you agree to the following Terms of Use. If you do not agree with these terms, please do not use our website.
1. About NFC
The NICU Family Collective is a nonprofit organization dedicated to supporting NICU families through compassionate support, education, advocacy, community outreach, and connection.
Information provided through this website is intended to support and educate NICU families and the broader community.
NFC is an independent, community-based nonprofit organization and is not affiliated with or part of Novant Health New Hanover Regional Medical Center, UNC Health, Wilmington Health, or any other healthcare system. References to healthcare organizations, providers, or community partners on this website do not imply ownership, affiliation, endorsement, or sponsorship unless expressly stated.
2. Not Medical Advice
The information provided on this website is for general educational and informational purposes only and is not medical advice.
NFC does not provide medical diagnosis, treatment, or medical care through this website.
Information found on this website should not be used as a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.
If you have questions or concerns about your health or your baby's health, please contact your healthcare provider or your baby's healthcare team.
If you believe you or your baby are experiencing a medical emergency, call 911 or seek emergency medical care.
3. Peer Support and Community Resources
NFC may provide peer support, educational resources, referrals, community connections, and other forms of assistance.
Participation in peer support or other NFC programs does not establish a doctor-patient, therapist-patient, attorney-client, or other professional relationship between you and NFC, its employees, volunteers, board members, or peer mentors.
Information shared by individuals participating in peer support should not be considered professional medical, psychological, legal, financial, or other professional advice.
4. Website Content
We make reasonable efforts to provide information that is useful and accurate. However, we do not guarantee that all information on the website is complete, current, accurate, or free from errors.
Information, programs, resources, and services may change without notice.
NFC reserves the right to update, modify, or remove website content at any time.
5. External Links
Our website may contain links to websites and resources operated by third parties.
These links are provided for convenience and informational purposes. NFC does not necessarily endorse or control the content, products, services, policies, or practices of third-party websites.
NFC is not responsible for any loss, damage, or other consequences resulting from your use of third-party websites.
6. Intellectual Property
Unless otherwise indicated, the content on this website—including text, graphics, logos, photographs, designs, written materials, and other original content—is owned by or licensed to The NICU Family Collective and is protected by applicable intellectual property laws.
You may view and use website content for personal, noncommercial purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit NFC's original content without our prior written permission.
If you would like to use NFC materials, photographs, stories, graphics, or other content for another purpose, please contact us for permission.
7. User-Submitted Content
If you voluntarily submit a story, photograph, testimonial, comment, or other material to NFC, you represent that you have the right to provide that content and that doing so does not violate another person's rights.
Any use of submitted content by NFC will be subject to the applicable consent, release, or authorization provided by you.
Please do not submit confidential medical records or sensitive information through general website forms or other channels unless specifically requested through an appropriate secure process.
8. Prohibited Uses
You agree not to use this website:
For any unlawful purpose
To interfere with the operation or security of the website
To attempt to gain unauthorized access to our systems or information
To submit malicious code, viruses, or other harmful material
To impersonate NFC or another person
To collect or misuse personal information about others
In a manner that could harm, harass, threaten, or exploit another person
9. Disclaimer of Warranties
To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.
NFC makes no warranties, express or implied, regarding the website or its content, including warranties of accuracy, completeness, reliability, availability, or fitness for a particular purpose.
10. Limitation of Liability
To the fullest extent permitted by applicable law, The NICU Family Collective and its directors, officers, employees, volunteers, representatives, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of, or inability to use, this website or reliance on information provided through the website.
Nothing in these Terms of Use is intended to exclude or limit liability where doing so would be prohibited by law.
11. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect and use information.
12. Changes to These Terms
NFC may update these Terms of Use from time to time.
When changes are made, we will update the “Effective Date” at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Use.
13. Governing Law
These Terms of Use are governed by the laws of the State of North Carolina, without regard to its conflict-of-law provisions.
14. Contact Us
If you have questions about these Terms of Use, please contact us:
The NICU Family Collective
Wilmington, North Carolina
Email: contact@nicufamilycollective.org